Return Policy

RETURNS & SHIPPING

Effective January 01, 2016

RETURNS

Our return policy lasts 30 days from the date of purchase. Return your item(s) within 30 days for a full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be in the original packaging, unopened and in the same condition that you received it.

Our products are considered food products, and as such are not exchangeable.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: info@hapburgers.com

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUND PROCEDURE

TO RETURN YOUR ITEM(S), BEGIN BY CONTACTING US. WHEN WE RECEIVE YOUR REQUEST, A RETURN TICKET ITEM(S) WILL THEN BE OPENED. PLEASE SEND AN EMAIL TO: INFO@HAPBURGERS.COM

BE SURE TO INCLUDE ALL OF THE FOLLOWING IN YOUR EMAIL:

  • YOUR NAME
  • ADDRESS
  • CITY
  • STATE
  • ZIP CODE
  • ORDER NUMBER
  • REASON FOR RETURN